Infrastructure support level 1
A comprehensive 6-week programme designed to equip you with the essential skills and knowledge needed to begin a successful career ...
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Instructor
jaiyeola dev
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This foundational course introduces basic IT support concepts including hardware, software, operating systems, networking, and troubleshooting. Designed for beginners, it prepares learners for front-line support roles with practical labs and assessments.
Assessment Methods
- Weekly knowledge checks
- Scenario-based quizzes
- Capstone project with real-world simulation
- Peer collaboration activities
Learning Approach
- Instructor-led with industry experts
- Interactive workshops and group exercises
- Hands-on labs and practical demonstrations
Industry-Recognised Certificate
Validate your skills with our trusted credential that employers respect.
Interview Preparation
Practice technical questions and role-playing scenarios typical in IT interviews.
CV & LinkedIn Optimisation
Receive personalised feedback to highlight your new technical capabilities.
Curriculum Overview: Modules
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1
Module 1: IT and Hardware Fundamentals- IT department structures and career pathways
- Hardware components: CPU, RAM, storage, peripherals
- Input/output devices and maintenance procedures
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2
Module 2: Operating Systems & Software
- Windows, Linux, and Mac OS fundamentals
- Disk management, partitioning, and file systems
- Software installation, patching, and system recovery
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3
Module 3: Networking Essentials
- OSI and TCP/IP models and protocols
- Network hardware: routers, switches, access points
- IPv4/IPv6 addressing, DHCP, and DNS fundamentals
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4
Module 4: Advanced Networking
- Subnetting and default gateway configuration
- Network diagnostics with ping, tracert, and ipconfig
- Troubleshooting common connectivity issues
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5
Module 5: Network Security
- Endpoint protection and firewall configuration
- Authentication methods and access control
- Physical security and social engineering defence
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6
Capstone Project & Career Support
Complete an end-to-end troubleshooting simulation that integrates all course modules
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7
Module 6: IT Support Best Practices
- Structured troubleshooting methodologies
- Help desk ticketing systems and workflow
- Communication, documentation, and escalation protocols
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8
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Course details
Duration
48
Lectures
7
Quizzes
1
Basic info
- 6 weeks (48 total training hours)
- 2 sessions per week
- Each session: 2 hours 30 minutes
Intended audience
- Career changers looking to transition into the technology sector
- Recent graduates seeking to enhance their technical qualifications
- Professionals preparing for CompTIA A+, ITIL, or similar certifications
- Business professionals wanting to understand technical IT systems
- Entrepreneurs needing technical knowledge to support their ventures
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