Help Desk Support
A comprehensive 6-week programme designed to equip you with the essential skills and knowledge needed to begin a successful career ...
Show more
Category
1
Student
enrolled
- Description
- Curriculum
- Reviews
- Grade
This foundational course introduces basic IT support concepts including hardware, software, operating systems, networking, and troubleshooting. Designed for beginners, it prepares learners for front-line support roles with practical labs and assessments.
Assessment Methods
- Weekly knowledge checks
- Scenario-based quizzes
- Capstone project with real-world simulation
- Peer collaboration activities
Learning Approach
- Instructor-led with industry experts
- Interactive workshops and group exercises
- Hands-on labs and practical demonstrations
Industry-Recognised Certificate
Validate your skills with our trusted credential that employers respect.
Interview Preparation
Practice technical questions and role-playing scenarios typical in IT interviews.
CV & LinkedIn Optimisation
Receive personalised feedback to highlight your new technical capabilities.
Help Desk Basics
Module 1
Module 2
Module 3
Module 4
Module 5
Module 6
Please, login to leave a review
Course details
Duration
48
Lectures
11
Assignments
7
Quizzes
6
Level
Beginner
Basic info
- 6 weeks (48 total training hours)
- 2 sessions per week
- Each session: 2 hours 30 minutes
Intended audience
- Career changers looking to transition into the technology sector
- Recent graduates seeking to enhance their technical qualifications
- Professionals preparing for CompTIA A+, ITIL, or similar certifications
- Business professionals wanting to understand technical IT systems
- Entrepreneurs needing technical knowledge to support their ventures
Popular courses
Google