Infrastructure support level 4
- Description
- Curriculum
- Reviews
This course equips learners to take on second-line engineering responsibilities with confidence. Participants will dive deeper into infrastructure management, perform advanced fault resolution, and support security initiatives across the IT stack. Realistic escalation scenarios will build critical thinking and communication skills essential for complex support environments. A comprehensive 6-week training programme to prepare you for advanced IT support roles and deepen your technical expertise
System & Infrastructure Mastery
Deepen your understanding of system, network, and hardware support in escalated environments
Technical Implementation
Learn to implement OS configuration, RAID cooling, and secure scripting techniques
Network Expertise
Strengthen your skills in virtualization, VLANs, and advanced IP routing
Advanced Troubleshooting
Master troubleshooting at the escalation level with proper documentation and handovers
Security & Business Continuity
Apply infrastructure hardening techniques and ensure business continuity through DR planning.
- 6-Week Programme: 48 total training hours delivered across 12 intensive sessions
- Session Format: 2 sessions per week, each lasting 2 hours and 30 minutes
- Regular Assessment: Weekly assessments and scenario-based quizzes to test knowledge application
- Final Project: Portfolio project and real-world simulation to demonstrate mastery
- Collaborative Learning: Interactive group projects and peer collaboration throughout the course
This advanced technical course is specifically designed for:
- On-site or 1st Line Engineers preparing for advanced support roles
- IT professionals seeking a deeper understanding of escalation and root cause analysis
- Technicians working toward specialist certifications like CompTIA Server+, Microsoft 365, or Cisco CCNA
- Mid-level IT staff supporting enterprise systems, networks, and security
Google